Frequently Asked Questions (FAQs)
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Chauffeur Service at Jax Black Car Transportation: This is a premium personal transportation service where a professionally trained chauffeur ensures your journey is comfortable, safe, and luxurious. Our chauffeurs cater to your specific needs, providing a personalized and discreet service.
Benefits of Hiring a Chauffeur: Hiring a chauffeur means experiencing the epitome of luxury, convenience, and safety. It's ideal for those who value time, privacy, and wish to make a lasting impression, whether for business or leisure.
Range of Vehicles for Luxury Corporate Travel: Jax Black Car Transportation offers a diverse fleet of luxury vehicles, including sedans, SUVs, and limousines. Each vehicle is chosen for its comfort, style, and reliability. To ensure exceptional ride quality, the fleet is regularly maintained and updated with the latest models, providing a smooth and luxurious travel experience.
Nationwide VIP Transfer Service Consistency: The consistency and quality across different locations are maintained through a private network of highly vetted companies. This network ensures that wherever clients travel, they receive the same high standard of service, with local professionals who meet Jax Black Car's stringent quality criteria.
Multi-disciplinary Team for Corporate Events: The team at Jax Black Car Transportation includes specialists in logistics management, event planning, and advanced arrival coordination. This multi-disciplinary approach ensures flawless execution of corporate events, from planning stages to the event day, including transportation logistics and on-site coordination.
Confidentiality and Discretion Measures: To guarantee confidentiality and discretion, Jax Black Car Transportation employs trained professionals who understand the importance of privacy for high-profile clients. They use non-disclosure agreements and conduct thorough background checks on all staff to ensure client information is always secure.
"Best of the Best" Operations Team: The operations team manages to dispatch thousands of chauffeurs simultaneously across the globe by utilizing advanced dispatch technology and a well-coordinated global network. This system allows for efficient coordination and communication, ensuring timely and synchronized service.
VIP Quality Offerings: Jax Black Car's VIP Quality offerings include personalized concierge services, tailored travel itineraries, and exclusive amenities. These services cater to the unique needs of corporate clients by providing a customized, luxurious travel experience that considers individual preferences and requirements.
Accommodating Last-Minute Bookings: Jax Black Car Transportation is equipped to handle last-minute bookings through its efficient reservation system and a large network of available vehicles. For pre-arranged reservations, clients are encouraged to book in advance through the website or by contacting the reservations team, allowing for a fully tailored service.
Flawless Shuttle Services: The company provides various shuttle services, including Wedding Shuttles, Airport Shuttles, and Employee Shuttles. Each service is tailored to meet the specific needs of the group, ensuring punctuality, comfort, and convenience for all passengers.
Chauffeur Experience and Training: Chauffeurs at Jax Black Car Transportation are experienced professionals, selected for their knowledge and customer service skills. They undergo rigorous training, focusing on safety, local area knowledge, and customer service excellence, to provide a safe, luxurious, and stress-free experience.
Local Areas Served and Contact Information: Jax Black Car Transportation serves North Florida areas including Jacksonville, Amelia Island, Ponte Vedra Beach, and Saint Augustine. Potential clients can contact the reservations team via the website, phone, or email for inquiries and bookings, ensuring easy access to premium transportation services in these regions.
Billing Policy: Our charter chauffeured transportation is based on the billable reservation time, ensuring that the chauffeur is exclusively available to you, regardless of whether you are in the vehicle or not.
Passenger Seating Policy: For safety and to maintain the luxury experience, all passengers are seated in the back. This ensures comfort and privacy for everyone.
Chauffeured Service at Jax Black Car : Chauffeured transportation service is not the same thing as a cab company. While there are some similarities, these are two very different businesses.</p><p>Jax Black Car provides professionally trained and screened chauffeurs who are always dressed in business attire. In addition to attending an initial defensive driving course, they participate in continuous professional development. Our vehicles are also newer luxury models and carry higher liability insurance.
Travel Time and Airport Arrival: We recommend that you arrive at the airport no less than 1.5 hours before a domestic flight and two hours for an international flight. Your pick-up time will need to be adjusted for road conditions, weather, and whether or not you’re traveling with children and/or older people.
You may not need as much time if you are a member of an expedited security screening program like TSA PreCheck, Clear or Global Entry.
Cancellation Fee Policy: Cancellations made within a certain time frame may incur a fee. Please refer to our cancellation policy for detailed information.
Accepted Forms of Payment: We accept all major credit cards, bank transfers, and corporate account payments.
Requesting a Specific Driver: Yes, subject to availability. We strive to accommodate client preferences for specific chauffeurs but it is understood that every chauffeur with Jax Black Car Transportation is professionally trained and you should receive the same high quality service from every chauffeur that attends to your service.
Importance of Providing Flight Number: Providing your flight number allows us to track your flight status for timely pickups and adjustments in case of delays.
Meeting Your Chauffeur at JAX Airport: Your chauffeur will meet you at a designated area, typically near baggage claim, holding a sign with your name for easy identification.. JAX Airport does not allow for chauffeurs to do curbside pickup, each chauffeur checks into a special parking lot and walks inside the airport for Meet & Greet Services.
Availability of Car Seats: Yes, we provide car seats upon request. Please specify your requirements during reservation.; Boosters for children, Infant to 6 years old, for a fee of $35. All Car Seats must be requested during the original booking reservation or at least 24 hours prior to the reservation.
Service Availability: Our services are available 24/7 to accommodate your schedule, including early mornings and late evenings.
Grocery Stop Service: We can arrange for brief stops, including grocery stops, as part of our tailored chauffeur service at no charge. Please mention this need when booking. If you would like to make any stop during an airport transfer, it must be requested during the booking of the trip and a stop fee will apply. Stops that last more than 10 minutes and unscheduled stops will automatically convert an airport transfer to a chauffeured trip and the billing for the ride will be adjusted to reflect the upgraded chauffeured transportation service.
Smoking Policy: ALL OF OUR VEHICLES ARE NON SMOKING. If a passenger smokes within a vehicle, the ride will be subject to a cleaning fee up to $500 Dollars. This includes, electronic cigarettes and vapes of any kind.
Party or Cleaning Fee: Every vehicle including our buses and vans, are inspected after an event. If our Special Events Manager sees an excessive amount of cleaning, the trip will be subject to a cleaning fee of no less than $500. If the vehicle has ANY damage and/or is required to be removed from service for any amount of time, the client will be responsible for time out of service as well as full repair and restoration.
At Jax Black Car, we respect your right to privacy and handle all of your information with care. We will use your information only to contact you regarding your reservation and service, or for exact pick up and drop off locations for the day of service.
Vehicle Insurance: Yes, all our vehicles are fully insured, providing peace of mind and security for our clients.
Please Call Us for
Last Minute Bookings.
Pre-arranged reservations are recommended but please call us, we’ve been known to work miracles.
